If you are unsatisfied with your product purchase, you may return or exchange the purchased items under the following conditions:

  • Products must be returned within 14 days of receipt (for New Zealand customers)
  • Products must be returned within 30 days of receipt (for Rest of the world customers)
  • All products to be returned or exchanged as new (i.e. :unopened, unused and in resalable condition)
  • Postage and delivery costs are non-refundable
  • We will provide free return shipping for product exchanges if your return is a result of an error on our part such as when we have sent you the incorrect or damaged item. In other cases, a return postage fee will apply

Once your return has been received, a credit or refund will be issued within 30 days and an email confirmation will be sent to you.